Shipping & Returns

SHIPPING

You are currently shopping on https://www.oneskee.us/ - this store ships only to the United States, Canada and Mexico from our fulfilment centre in Kentucky (United States).

If you want to ship to Europe, United Kingdom, Asia and Oceania, then you need to head over to either https://www.oneskee.com/ or https://www.oneskee.eu/ where we ship locally from within the UK and the Netherlands respectively.

Shipping to the United States;

• Shipping times for both service options varies from state to state.
• We ship with USPS, DHL, FedEx, UPS & occasionally these regional carriers;

• East: CDL Last Mile Solutions
• Midwest: United Delivery Service (UDS)
• Texas: Lone Star Overnight (LSO)
• West: OnTrac

• Full tracking information will be sent to you via email once your goods have been dispatched.
• There is a two hour cancellation window before we begin processing your order. After this point it is not possible to amend or cancel your order. 
• Cut off time for same day dispatch is 11am ET.

Shipping to Canada;

• Shipping times for both service options varies from state to state.
• We ship with USPS, DHL, FedEx, UPS & occasionally these regional carriers;

• East: CDL Last Mile Solutions
• Midwest: United Delivery Service (UDS)
• Texas: Lone Star Overnight (LSO)
• West: OnTrac

• Full tracking information will be sent to you via email once your goods have been dispatched.
• There is a two hour cancellation window before we begin processing your order. After this point it is not possible to amend or cancel your order. 
• Cut off time for same day dispatch is 11am ET.
• Goods are sent DDU, which means that you will be responsible for paying duty and customs taxes.
• Oneskee cannot control delays caused by extreme weather and customs.

 

Shipping times and options per country:

Country	Service	Delivery Target	Cost (USD)
United States	Standard	4-7 days	$8.95
	Express	2-3 days	$24.95
Canada	Standard	4-7 days	$12.95
	Express	2-3 days	$24.95
Mexico	Standard	4-7 days	$19.95

RETURNS

All returns are free when using our returns labels.

If for any reason you are not completely satisfied with your purchase, you can return your goods for a full refund within 30 working days of you receiving your order. We do not refund shipping costs. Outside of this 30 working day period we are unable to offer a refund. We offer one free return per order. You must return all items you wish to be refunded in one shipment, if you decide to return your order in more than one shipment, additional return costs must be paid for and arranged by the customer.

All items must be returned unworn with labels still attached to qualify for a refund. We recommend trying your items on for size before removing any tags or protective tissue paper.

If items are faulty or damaged then we must be informed via email to fulfilmentus@oneskee.com before the returns process is started. We will not accept faulty, worn or damaged products unless this has been agreed in advance via email.