Shipping & Returns

SHIPPING

This store only ships to customers in the United States & Canada - if you are from anywhere else, you will need to head to either https://www.oneskee.com/ or https://www.oneskee.eu/

Our US store ships from our US warehouse in Atlanta, GA.

Shipping to the US:

For US customers - sales tax is added at checkout based on your shipping destination. This is a state-level tax, not a national one, so rates and rules differ by state (and sometimes by county or city too).

Shipping to CA:

Goods are sent DDU, which means that you will be responsible for paying duty and customs taxes.

For Canadian customers, no US sales tax will be charged at checkout. Your total will include the product price and shipping only.

Please note that import duties, taxes, and fees may apply when your order arrives in Canada. These are set by Canadian customs (CBSA) and are based on your order value, the items purchased, and the country of manufacture. You may be contacted by the courier (e.g., UPS, FedEx, or DHL) to pay these charges before delivery. Any applicable GST, PST, HST, or customs duties are the responsibility of the customer and are not included in your checkout total.

RETURNS

If for any reason you are not completely satisfied with your purchase, you can return your goods for a refund within 30 days of receiving your order (*we do not refund shipping costs). Outside of this 30 day period we are unable to offer a refund unless in exceptional circumstances which would be decided by a member of our team.

If items are faulty or damaged then we must be informed via email to contact@oneskee.com before the returns process is started. We will not accept faulty, worn or damaged products unless this has been agreed in advance via email.

All items must be returned unworn with labels still attached to avoid any charges. We recommend trying your items on for size before removing any tags or protective tissue paper. Please ensure you send your items back in their original packaging to ensure you're not charged any additional surcharges which can occur if you send your items back in larger boxes/packaging.

If you want to start a return, then you just need to use the returns portal here.

Please allow a few days from when we receive your return to process it in our warehouse - once we have processed your return, you’ll receive an email when your items have been received and your refund has been processed. Please allow up to 14 days for your refund to arrive - this can vary from bank to bank.