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FAQs

  • Where do you ship from?

    All orders placed from www.oneskee.us are shipped from our fulfilment centre in GA, USA.

    If you want your goods shipped to the EU, then please visit www.oneskee.eu which ships orders from the Netherlands.

    If you want your goods shipped to the UK, then please visit www.oneskee.com which ships orders from UK.

  • Where do you ship to?

    Our US store only ships to customers in the US & Canada.

  • What carriers do you use?

    At checkout you will be given the relevant shipping options for your location based on your order. UPS is a commonly used carrier for the US.

  • How long does shipping usually take?

    It depends on your location and the shipping options available to you. These will be calculated at checkout and each shipping option will include an estimated delivery window. We do offer standard & expedited services to most US states & all Canadian provinces. There is a next day UPS service for most US states if orders are placed before 12pm EST.

  • Are duties and taxes included on my order?

    For US customers - sales tax is added at checkout based on your shipping destination. This is a state-level tax, not a national one, so rates and rules differ by state (and sometimes by county or city too).

    For Canadian customers, no US sales tax will be charged at checkout. Your total will include the product price and shipping only.

    Please note that import duties, taxes, and fees may apply when your order arrives in Canada. These are set by Canadian customs (CBSA) and are based on your order value, the items purchased, and the country of manufacture. You may be contacted by the courier (e.g., UPS, FedEx, or DHL) to pay these charges before delivery. Any applicable GST, PST, HST, or customs duties are the responsibility of the customer and are not included in your checkout total.

  • How do I track my order?

    When you place an order you will be sent tracking information to the email address you provided when placing your order. Please check your spam/junk folder if you haven’t received an email.

    If you need additional help please contact a member of our team via email: contact@oneskee.com.

  • Can I amend or cancel my order?

    You have 30 minutes from placing your order to make any changes, this can be done yourself via your confirmation email - there is no need to contact us to make any changes.

    You can change things like your delivery method, shipping address or even add products to your order.

    Orders can't be cancelled and 30 minutes after your order is placed you won't be able to make any changes to your order.

  • Do you offer exchanges?

    We don't offer exchanges. If you wish to change for another style/size, please place a new order and return your original order for a refund.

  • What is your returns policy?

    If something is not quite right you’ve got 30 days to send back your items for a full refund (shipping fees are not included in your refund). All we ask is that items are in an unused, unaltered condition and returned with their original tags and packaging.

    For more information on shipping and returns please visit: http://www.oneskee.us/pages/shipping-returns

  • How do I return an item?

    Simply visit: https://returns.reveni.io/oneskee-ltd-us

  • How long will it take to receive a refund?

    Once we receive your items back in our warehouse, all successfully returned items will be credited to the original payment method used to purchase the items within 3-5 days. The original shipping charges will not be refunded. Please note refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. If you haven’t received your refund in this timeframe, please email contact@oneskee.com so we can investigate this for you.